PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE TURNUP SYSTEMS.
TurnUp Pty Ltd (we, our and us) regards personal privacy and compliance with our obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles, as an important part of our relationship with event organisers and users of our services.
This privacy policy (Policy) sets out how we collect, use and handle Personal Information that we collect from people who visit or browse our website (Visitors), establish an account with us (Event Organisers), subscribe for information on products or services that we may periodically make available (Subscribers) or use our services to access an invitation for an event (Invitees).
In this Policy:
If you have any questions not addressed in this Policy, please feel free to contact us using the methods at the end of this Policy under the heading "Complaints and how to contact us".
We may collect different Personal Information from you depending on the circumstances in which that information is collected.
We do not collect Personal Information from you if you are only a Visitor.
If you register as an Event Organiser and create an account on our website, we will require you to provide your name, address, email address, account username and password.
For Subscribers, we may collect your name, contact telephone number, organisation name, and email address.
As an Invitee, the Event Organiser may provide us with your email address. They may also provide an ID that links your email to an identifier within their systems. When you access your invitation through email, we will record this transaction, including the time that you accessed the invitation and, when available, your IP address and location at the time you accessed the invitation. When presenting your invitation to an Event Organizer to scan, we will also record the time and location of this interaction. We will also have access to this information and we will hold, use and disclose that information in accordance with this Policy.
In addition to collecting Personal Information via our website, we may collect Personal Information from Users by telephone or in correspondence from you (including by email, telephone, live chat, mail, fax or in person).
Our systems use cookies and may use web beacons to collect information about the use of our site by all Users, including:
Use of cookies and web beacons does not involve the retrieval or recording of any Personal Information (such as a name or email address) by us. To the extent that this data could make you identifiable, we will not attempt to use it to identify you.
Search terms that you enter when searching our database engine are collected, but are not associated with any other information that we collect, hence the user is not identifiable. We use these search terms to ascertain what users are looking for on our website, and to improve the services that we provide, as well as for the purpose of statistical usage analysis or systems administration.
We use the Personal Information we collect to provide Users with a high level of service. In particular, we use Personal Information:
We will not share your Personal Information with third parties without your consent other than as set out in this Policy.
We will share time and location at the time a User's invitation is scanned with the Event Organizer.
We may disclose Personal Information to third party service providers (including IT service providers, data storage and handling facilities, payment systems operators, mail houses and legal or financial advisers) to the extent necessary for them to assist us in providing services to you.
We may disclose Personal Information to other persons or organisations if required to do so by the order of a court or tribunal or if the disclosure is otherwise authorised or required by law. For example, Personal Information may be disclosed where it is necessary to eliminate or minimise a risk to public health or safety, investigate or deal with unlawful activity or serious misconduct or establish or defend a legal claim.
We may disclose Personal Information to our employees insofar as is necessary for the provision of our products and services.
We generally do not disclose Personal Information to persons outside Australia (other than as expressly noted in this Policy).
We do not engage in direct marketing with Invitees.
For Subscribers and Event Organisers, we may use your Personal Information to provide you with further information about our products and services. Direct marketing from us generally takes the form of direct mail or electronic marketing (email, SMS, MMS, social media or other electronic means). In rare cases, we may use telemarketing, in which case we will comply with any applicable legislation.
By submitting your contact details through our website or by opting-in to be contacted through our marketing materials, you consent to direct marketing to you of our products and services. We may continue to contact you indefinitely until you indicate otherwise.
If you do not wish to be contacted with such information, you may opt out of receiving our direct marketing at any time by emailing support@TurnUp.io or by notifying our marketing staff at any point during their telephone conversation with you.
For Event Organisers, we may retain your information for so long as you maintain an account with us.
Information that we collect for transactions that occur between Event Organisers and Invitees via use of our site will be retained by us for a period of up to 10 years. After this period has expired, these transactions will be deleted or archived from our systems.
Any Personal Information that may be used by our site in order to carry out its necessary functions is stored on a secured server.
Our applications may need to read Personal Information in order to carry out necessary functions such as sending email notifications to account holders, etc.
We will take all reasonable measures to ensure the security of your Personal Information. However, given the sophistication of computer hackers, we cannot make any guarantee that our systems will never be accessed without our consent or that our systems are impenetrable.
Our systems are hosted in the United States. We may also use the services of overseas providers of data storage and processing services to manage information that we have collected in accordance with this Policy.
If you have any questions about security on our website, you can email us at support@TurnUp.io.
Subject to any legal restrictions, we will let you know what Personal Information we hold about you if you ask us to. If your request is particularly complex, or requires detailed searching of our records, there may be a cost to you in order for us to provide this information.
If you believe there are errors in our records about you, please let us know and we will investigate and correct any inaccuracies.
All requests for access to Personal Information held by us should be made to support@TurnUp.io.
If you believe your privacy has been interfered with and wish to make a complaint, please contact our Privacy Officer. The Privacy Officer will investigate your complaint and notify you of the outcome. If your complaint indicates that there has been an interference with your privacy by a person other than us, the Privacy Officer may discuss the complaint with that other person in an attempt to resolve it.
If you are not satisfied with the outcome of your complaint or the way we handle it, you may make a complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au/privacy.
If you would like further information on this Policy, or if you have any concern about the protection of your Personal Information, please email support@TurnUp.io.
We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you by email or by means of a notice on our homepage.